• Returns

    • Returns Policy

      Returns must be made within 30 days of your receipt date for a refund.

      All merchandise must be accompanied by the packing list and in unused, saleable condition. Only products purchased on Jurlique.com may be returned for refund. Jurlique products purchased from all other locations must be returned to their original point of purchase. No refunds or exchanges can be given on promotional items.

      We regret that we do not refund original shipping costs with the return, customers are responsible for the return shipping & handling charges. Please contact us immediately for assistance with damaged items.

      Returns Procedure

      Please email CustomerCare@Jurlique.com or call 1(800) 854-1110 to receive a Return Authorization Number and reference your Jurlique.com order number in your request. Please send product(s) to our fulfillment center at:
      Jurlique Returns Department
      105 Eagle Vista PKWY SW
      Atlanta, GA 30336-2864

      All returns will be credited back to the original credit card used at time of purchase within 5-7 business days of our warehouse receiving your return. There are no cash refunds. Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.

      If you have any questions, please contact us via email at CustomerCare@Jurlique.com or by phone at 1(800) 854-1110.

      Cancellation Policy

      Orders cannot be cancelled once placed online. Online orders are sent to our warehouse, where they immediately enter the order fulfillment process. As a benefit to our customers, we strive to fulfill orders as quickly as possible. We regret any inconveniences this may cause.

      If you have any questions, please contact us via email at CustomerCare@Jurlique.com or by phone at 1(800) 854-1110.