We're currently experiencing delivery delays with our Standard and Express post services. Read More
Save up to 30% off on selected products* Shop Sale

Returns and Exchanges

We want you to love your new skincare as much as we do. If you don’t, that’s ok – free returns are available within Australia for online orders only, and you have up to 45 days from the date of purchase to return or exchange your product, subject to the below:

  • If you haven’t used the product, we’ll exchange it or refund you in full using the same method of payment as your initial purchase.
  • If you’ve used less than 30% of the product, we’ll only offer a product exchange. If you’ve used more than 30% of the product, no refund or exchange can be given.
  • And we can’t exchange or refund gift vouchers or promotional items.
  • If you’re not happy with your order, please tell us – we’ll always try to help you if we can.

Please note we do not provide refunds or exchanges for change of mind purchases. We will only provide a refund where a product is faulty or where you are entitled to a refund under the Australian Consumer Law, provided the product being returned is accompanied by proof of purchase.

Free returns are available within Australia for online orders only. Please contact us and our Customer Service team will provide you with a Reply Paid number to return your order via Australia Post. When making this enquiry, we require your order number, full name and contact details.

Generally, our refunds/exchanges take 3 business days to process from receipt of the returned order. Please allow 3-10 business days for your exchanged products to arrive or 7-10 business days for your funds to be visible in your account. If further information is required from us regarding the return of your refund/exchange, this will affect the processing timeframe. We ask that a tracking number is obtained from Australia Post when returning your order.

Please contact us as soon as you can with your order number and details of the incorrect or damaged product. If there is a problem when receiving your order, please contact us as soon as possible so that we can assist you with the appropriate refund or replacement. To enable the Customer Service team to efficiently address your enquiry, please provide your order number, full name and contact details.

Still need help?

Call Us

9am - 5pm AEST

1800 805 286

Message Us

Any questions? leave us a message.