We want you to love your new skincare as much as we do. If you don’t, that’s ok – free returns are available within Australia for online orders only, and you have up to 45 days from the date of purchase to return or exchange your product, subject to the below:
Please note we do not provide refunds or exchanges for change of mind purchases. We will only provide a refund where a product is faulty or where you are entitled to a refund under the Australian Consumer Law, provided the product being returned is accompanied by proof of purchase.
Free returns are available within Australia for online orders only. Please contact us, providing your order number and the details of the product you would like to return, and our Customer Service team will provide you with a link to our Australia Post Returns Portal. Then, simply follow the below steps to lodge your free return:
Generally, our refunds/exchanges take 3 business days to process from receipt of the returned order. Please allow 3-10 business days for your exchanged products to arrive or 7-10 business days for your funds to be visible in your account. If further information is required from us regarding the return of your refund/exchange, this will affect the processing timeframe.
In the event that your order arrives incorrect or damaged, please contact us as soon as possible so that we can assist you with the appropriate refund or replacement. To enable the Customer Service team to efficiently address your enquiry, please provide your order number, full name and contact details.