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Spa FAQs

On this page you will find:

Arrival

To ensure you have time to unwind and enjoy a skin consultation with your Jurlique Beauty Therapist, please arrive 15 minutes prior to your appointment. Please understand that if you arrive late, your treatment time may need to be reduced accordingly. Mobile phones should be switched off when entering the treatment area. Children under sixteen must be accompanied by an adult.


Client Care

Your enjoyment and privacy are important to us. Please let your Beauty Therapist know if there is anything we can do to improve your comfort during your treatment.


Skin or Health Considerations

For your safety, please inform your Jurlique Beauty Therapist of any health conditions so that we can customize your treatment accordingly. If you are currently under medical supervision, undergoing treatment from your health care practitioner for any condition, or if you suffer from allergies, physical ailments or are pregnant, some treatments may not be advisable.

Please contact your Jurlique Beauty Therapist directly prior to your appointment.


What if I'm Pregnant?

If you are pregnant some treatments are not recommended for women in their first trimester and some facial treatments are not recommended whilst pregnant. We will ensure your treatment is customised to suit you.


Can I pay by Gift Card

If paying by Gift Card, please contact your store directly and quote your Gift Card number at the time of booking.


Double or Group Bookings

You can share your Jurlique Spa experience with someone you love. Please contact your Jurlique store directly to let me know that you would like to have a double booking.

Please note: We can only accommodate a group booking of 4 people in our Rundle Mall, Adelaide store.


Cancellation Policy

Should you need to reschedule, cancel or amend your appointment 24 hours’ notice is required. Cancellations or rescheduling with less than 24 hours’ notice may incur a 50% cancellation fee.


COVID-19 Spa Services update

Strict hygiene practices in compliance with Government Public Health Regulations will be applied every day in our concept stores and spas;

  • Benches and treatment surfaces are cleaned regularly with anti-bacterial, hospital grade disinfectant and 70% alcohol wipes
  • Sterilization and sanitization of tools and equipment after each client
  • Thorough hand sanitization methods by all clients and team members
  • Towels, linen and robes are newly laundered and changed between each client.
  • Disposable hygiene tools and single use items will be used in the treatment room and retail areas
  • Additional hand sanitizer stations available for customers
  • Product testers are available for self-application by customers and will be sanitized after each use.
  • We have imposed an isolation period for any Jurlique team member who is showing symptoms of cold, flu or fever
  • Client pre-treatment health history updated at every client visit.
  • Extra time allowed between treatments for thorough treatment room cleaning and no client waiting periods.
  • All touch points including treatment beds, seating areas, door handles, benches will be disinfected with 70% alcohol after each client.

Client Responsibilities
  • Clients cannot be accompanied by friends or family (including children)
  • Clients will be required to sanitize their hands on entry to the store and will be asked to wash their hands on entry to the treatment room.
  • Clients will need to cancel their treatment if showing any symptoms of cold or flu.
  • Towels, linen and robes are newly laundered and changed between each client.
  • There will be no self-service of beverages.
  • Social distancing guidelines of 1.5mtrs will be followed in the retail areas.

Queensland Restrictions

Due to QLD state restrictions some spa services may be unavailable, speak to your Beauty Expert or us online via Live Chat for more details.

Beauty services that are not allowed under the eased restrictions in QLD include:

  • Spray tans
  • Saunas
  • Other water-based spa services, such as non-therapeutic hydrotherapy tubs, whirlpool tubs, steam rooms, steam cabinets and Vichy shower
  • Non-therapeutic massage (e.g. for relaxation purposes rather than for the management or prevention of a disease, injury or condition and provided by a qualified massage therapist)
  • Services where skin penetration is used (e.g. cosmetic tattooing, laser tattoo removal) unless they are provided by health practitioner registered under the Health Practitioner Regulation National Law Act 2009
  • Any other services listed in the relevant Queensland Health directives as not being permitted.
  • Spas, tattoo parlours and non-therapeutic massage parlours are currently not allowed to reopen

Victoria Spa Closures

In light of COVID-19, our spas practice safe hygiene for your spa experience. In following Government advice, Jurlique Spas and Treatment Services in Victoria will be closed until further notice. All customers with an existing booking will be contacted by a staff member in the coming days.