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Returns and Exchanges

We want you to love your new skin care as much as we do. If you don’t, that’s ok - you have up to 45 days from the date of purchase to return or exchange your product, subject to the below:

  • If you haven’t used the product, we’ll exchange it or refund you in full using the same method of payment as your initial purchase.
  • If you’ve used less than 30% of the product, we’ll only offer a product exchange. If you’ve used more than 30% of the product, no refund or exchange can be given.
  • And we can’t exchange or refund gift vouchers or promotional items.
  • If you’re not happy with your order, please tell us – we’ll always try to help you if we can.

Please contact us and our Customer Service team will provide instructions on how to return your order. When making this enquiry, we require your order number, full name and contact details. You will be required to package your items securely and drop off your return at your local Post Office. We recommend using a tracked service to ensure your return reaches us safely.

Please note: returns are at the expense of the customer.

Generally, our refunds/exchanges take 3 business days to process from receipt of the returned order. Please allow 3-10 business days for your exchanged products to arrive or 7-10 business days for your funds to be visible in your account. If further information is required from us regarding the return of your refund/exchange, this will affect the processing timeframe. We ask that a tracking number is obtained from New Zealand Post when returning your order.

Please contact us as soon as you can with your order number and details of the incorrect or damaged product. If there is a problem when receiving your order, please contact us as soon as possible so that we can assist you with the appropriate refund or replacement. To enable the Customer Service team to efficiently address your enquiry, please provide your order number, full name and contact details.



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