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Returns and Exchanges

Can I return or exchange my order?

Can I return or exchange my order?

We want you to love your new skincare as much as we do. If you don’t, that’s ok – you have up to 45 days from the date of purchase to return your product, subject to the below.

If you haven’t used the product, we’ll exchange it, or refund you in full using the same method of payment as your initial purchase.

If you’ve used less than 30% of the product, we’ll only offer a product exchange. If you’ve used more than 30% of the product, no refund or exchange can be given.

And we can’t exchange or refund gift vouchers or promotional items.

If you’re not happy with your order, please tell us – we’ll always try to help you if we can.


How do I return an order?

Please contact Customer Care team via email or phone and we will explain the process to you.


When can I expect my refund or exchange?

Please contact our Customer Care team via email or phone for more information.


What if my order was wrong or the product is damaged?

Please contact us as soon as you can with your order number and details of the incorrect or damaged product.

Still need help?

Contact Customer Care on 0800 040 7685 during 9am - 5pm BST or message us