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Can I return or exchange my order?
We want you to love your new skincare as much as we do. If you don’t, that’s ok – you have up to 45 days from the date of purchase to return your product, subject to the below.
If you haven’t used the product, we’ll refund it using the same method of payment as your initial purchase.
If you’ve used more than 30% of the product, no refund can be given.
And we can’t exchange or refund gift vouchers or promotional items.
If you’re not happy with your order, please tell us – we’ll always try to help you if we can.
Please contact Customer Care team via email or phone and we will explain the process to you.
Please contact our Customer Care team via email or phone for more information.
Please contact us as soon as you can with your order number and details of the incorrect or damaged product.
Contact Customer Care on 0800 040 7685 during 9am - 5pm BST or message us