When you interact with Jurlique online, over the phone, via email or via social media, we may collect personal information about you. Personal information means information or pieces of information that could allow you to be personally identified. This enables us to provide you with information about Jurlique products and services and allows us to facilitate any purchases or other inquiries. This information may include your name, address, phone number, email address, language spoken at home, credit card information, screen name, shopping habits, preferences and information about your skin type, skin care regimen and areas of concern.
We may also collect your personal information from you when you purchase products from us, access our website or social media sites, register an account with us online, or enter into one of our competitions or promotions.
We may also collect your personal information from third parties where you have agreed with them that your information may be disclosed.
Your visits to Jurlique's websites are associated with cookies. Cookies are unique identifiers that we collect and use to obtain information about Jurlique's websites including the number of visitors to the websites, the date and time of those visits, the number of pages viewed, the products viewed and added to baskets, navigation patterns and, where relevant, the websites visited before visiting the website.
This information provides Jurlique with statistics that we can use to analyze, personalize and improve our websites and our products and services. You may be able to adjust the security settings on your browser so that tracking is disabled, however, the Jurlique website may be less functional for you. We may use information gathered from cookies on some of our websites to deliver material that might interest you on third-party websites, such as Facebook.
We sometimes use a type of technology called a “pixel tag” on our websites or in our emails, alone or in combination with cookies. Pixel tags may be used to provide us and third parties who provide services to us with information about customer activity on our websites and/or when emails that we send are opened or accessed.
Additionally, your visits may be associated with location-based information
We are unable to perform a number of our functions without obtaining your identifying information. For example, we may require details about your identity if you register or log into our website, contact us with an inquiry or complaint, request to receive communications from us, participate in our promotions or competitions, require us to deliver products to you and, in some cases, process a payment. If you wish to remain anonymous when you use the Jurlique website, do not sign in to the website or provide any information which may identify you.
We collect, hold, use and disclose your personal information:
If you do not wish to receive direct marketing communications from us please follow the 'opt-out' or 'unsubscribe' instruction in that communication or on our website, or otherwise email us at firstname.lastname@example.org and provide your name, e-mail address and postal address and information about the direct marketing communication you no longer wish to receive.
We may disclose your personal information:
When you enter into a competition we are running or participate in a sponsored event, we may seek, as a condition of entry, consent to pass your information to a promoter or sponsor of the competition or event.
We do not disclose any skincare or condition information to third parties and do not use it for any purpose other than to assist you in choosing Jurlique products and services.
We may disclose your personal information to Jurlique group companies located overseas in Australia, Hong Kong, Japan, China, and the United Kingdom. We may also disclose your personal information to third parties who provide services to us including data warehousing, credit card processing, and e-commerce services, mailing and logistics services which are located in Australia, Hong Kong, the United Kingdom and the United States. By disclosing personal information to us, you acknowledge and consent to these potential transfers.
We hold your personal information in a combination of electronic and hard copy files. We may store your personal information with a third party data storage provider.
We may combine personal information we receive about you with other information we hold about you. This includes information received from third parties and publically available information.
We take all reasonable steps to ensure that the personal information we hold is protected from misuse, interference and loss, and unauthorized access, modification or disclosure by the use of various methods, including secure physical and technological storage. Where we provide your personal information to third party service providers, we require them to keep it secure and only use or disclose it for the purpose for which it was provided.
Please contact us immediately if you become aware or have reason to believe there has been any unauthorized use of your personal information that we hold.
As a resident of California, the CCPA says that you have the right:
To exercise one of the above rights or to find out further information about how Jurlique handles your personal information, please contact Customer Care via email email@example.com using the email subject line ‘California Resident Privacy Request’.
We will ask that you put your request for access in writing and provide us with proof of your identity. You may be charged an administration fee when we provide you with the requested information to cover our time and postage and handling or retrieval costs.
We will generally provide you with access to your personal information that we have about you, but sometimes that will not be possible, in which case we will give you a written notice explaining why.
We will take reasonable steps to correct or update any personal information unless we disagree with your reasons. If we refuse to correct your personal information we will generally give you a written explanation why.