Shipping & Delivery

On this page you will find:

• Black Friday delays
• When will I get my order?
• What does shipping cost?
• Can I send my order overseas?
• What if I need to change my order?
• Can I track my order?

Black Friday delays

Due to the high volume of orders our warehouse is receiving, it may take an additional 2 -5 days for your order to be processed prior to shipping. Shipping time via FedEx ground is an estimated 3 to 7 business days as according to the FedEx.com. Please do not hesitate to contact our Customer Care team if you have an additional questions.

When will I get my order?

Please note we cannot guarantee or provide a day of the week or time of day for delivery. Orders placed before 11:00 am PST, Monday to Friday (excluding Public Holidays) are shipped the same day.

• Unfortunately, we do not ship to P.O. Box Addresses.
• We can ship orders to APO and FPO Boxes through FedEx Ground. Please allow for longer shipping time and please contact Customer Care for exact estimated time of arrival.
• We ship to Alaska, Hawaii through FedEx Ground. Please allow for longer shipping time and please contact Customer Care for exact estimated time of arrival.

Select items require special handling as specified by federal, state and local regulations governing the transport of these items, and the method of shipment for these items is dictated by these regulations. At Jurlique, we comply with these regulations; therefore the shipment of some products to certain locations, PO Boxes, is not possible. If this affects your order, we apologize for any inconvenience and thank you for your understanding. If you wish to provide a valid physical address within the continental United States to which we can deliver, we will be happy to ship your full order. Please contact our Customer Care team with any questions.

What does shipping cost?

For orders $60 or more, we offer free FedEx Ground shipping. If your order is eligible, the shipping discount will apply automatically in your shopping bag.

FedEx shipping costs are as follows:

• FedEx Standard Ground (3 - 7 days) - $7.50
• FedEx 3rd Day - $10
• FedEx 2nd Day -$15
• FedEx Standard Overnight- $20

Can I send my order overseas

Orders placed on our US website, Jurlique.com, can only be delivered to a US address. If you’re in Australia or the UK and selected European countries, you can shop from our Australia or UK online stores respectively.

What if I need to change my order?

Orders cannot be canceled or changed once placed online. This is because your online order is sent to our warehouse where it immediately enters the order fulfillment process. However, you may return orders for a refund.

Please see our Returns and Exchanges page for more information.

Can I track my order?

You will receive two emails after placing an order. The first email indicates that their order has been placed. Once the order has been picked and shipped from our warehouse, customers will receive a second email confirming that their order is in transit. Tracking details can be found in the second email sent to customers.