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Customer FAQs

On this page you will find:

If an item is out of stock, is it gone forever?

No, it just means that we’ve temporarily sold out of that item, and we’ll have new stock available soon. You can contact our Customer Care team to find out when it will be available again.


I want to buy lots! But I am having a problem on the website.

That’s great. You can buy up to eight of any specific item per order online. If you’d like to place a larger order, please call Customer Care, so we can help you complete your order.


How do I apply an offer code?

Simply go to your Shopping Bag, click the plus (+) sign next to “Offer Codes” and enter your code in the box that appears. Once you click “Apply discount”, the offer will be applied to your order.

Offer codes are case sensitive. All offers are available for a limited time only, and are subject to availability. Offers can’t be combined unless otherwise noted. And if you have any problems using an offer code, get in touch with our Customer Care team.


Where can I get an offer code?

The best way to find out about our latest offers is by signing up for our emails, and following us on Facebook and Twitter. These are the main ways we make offer codes available.


How can I pay?

We accept Amex, Discover, Mastercard or Visa cards. If you’re using a credit card, your billing name and address must match the credit card information used for payment. We currently do not accept international credit cards outside of Australia. You can also choose to pay with PayPal. When selecting this option at checkout, you’ll be sent to the PayPal site to complete your payment. Once you’ve done this, you’ll be sent back to our website to confirm your order and finalise payment. You can also pay fully or partially with a valid online gift voucher. Afterpay is now available on the Australian website.

We now accept Alipay and WeChat payment methods when checking out using a billing address registered in China.


I’m having trouble using the website

Please get in touch with us. We'll be happy to help you fix any problems, or take your order over the phone.

Still need help?

Contact Customer Care on 1800 805 286 during 9am - 5pm CST or message us