The privacy of your personal information is a priority for Jurlique International Pty Ltd (ABN 40 064 901 131) ("Jurlique") is located at 44-50 Oborn Road, Mount Barker, South Australia, 5251, Australia.
When you interact with Jurlique by purchasing products, subscribing to our loyalty program, creating an account online, in store, over the phone, via email or via social media, we may collect and hold personal information about you. Personal information means information or pieces of information that could allow you to be personally identified. This enables us to identify you and provide you with information about Jurlique products and services and allows us to facilitate any purchases or other enquiries. This information may include your name, address, phone number, screen name, email address, credit card information, shopping habits, preferences and health information.
We may also collect your personal information from third parties where you have agreed with them that your information may be disclosed.
We collect, hold, use and disclose your personal information:
If you wish to remain anonymous when you use the Jurlique website, do not sign in to the website or provide any information which may identify you. Please not however that we are unable to perform a number of our functions without obtaining your identifying information. For example, we may require details about your identity if you register or log into our website, contact us with an enquiry or complaint, request to receive communications from us, participate in our promotions or competitions, require us to deliver products to you and, in some cases, process a payment.
If you do not wish to receive direct marketing communications from us please follow the 'opt-out' or 'unsubscribe' instruction in that communication or on our website, or otherwise email us at email@example.com and provide your name, e-mail address and postal address and information about the direct marketing communication you no longer wish to receive.
We do not share your personal information with anyone except as described below:
We may disclose your personal information to Jurlique group companies located outside of the European Economic Area ("EEA"), for example, Hong Kong, Japan, China, the United States and Australia. We may also disclose your personal information to third parties who provide services to us including data warehousing, credit card processing and e-commerce services, mailing and logistics services which are located in Australia, Hong Kong, the United Kingdom and in the United States. By disclosing personal information to us, you acknowledge and consent to these potential transfers. You should be aware that many countries do not afford the same legal protections to personal information as countries within the EEA. Transfers will be made in accordance with the applicable legislation and we will take all necessary measures to ensure that third parties involved will provide an adequate level of protection. Any future hosting/processing organisation that we use in relation to this website will be required to do the same.
We use organisational, administrative, technical and physical security measures to protect your personal information. These measures include computer safeguards and secured soft and hard copy files and facilities. We may store your personal information with a third party data storage provider and we require these providers to safeguard personal information and to only use your personal information for the purposes we specify.
We take all reasonable steps to ensure that the personal information we hold is protected from misuse, interference and loss, and unauthorised access, modification or disclosure by the use of various methods, including secure physical and technological storage. Where we provide your personal information to third party service providers, we require them to keep it secure in accordance with relevant data privacy laws and only use or disclose it for the purpose for which it was provided.
We will keep your personal information only as long as we need to deliver our products and services, unless we are legally required to keep it for longer periods.
Please contact us immediately if you become aware or have reason to believe there has been any unauthorised use of your personal information that we hold.
Your visits to Jurlique's websites are associated with cookies. Cookies are unique identifiers that we collect and use to obtain information about Jurlique's websites including the number of visitors to the websites, the date and time of those visits, the number of pages viewed, the products viewed and added to baskets, navigation patterns and, where relevant, the websites visited before visiting the website.
This information provides Jurlique with statistics that we can use to analyse, personalise and improve our websites and our products and services. You may be able to adjust the security settings on your browser so that tracking is disabled, however the Jurlique website may be less functional for you. We may use information gathered from cookies on some of our websites to deliver material that might interest you on third party websites, such as Facebook.
We sometimes use a type of technology called a “pixel tag” on our websites or in our emails, alone or in combination with cookies. Pixel tags may be used to provide us and third parties who provide services to us with information about customer activity on our websites and/or when emails that we send are opened or accessed.
Additionally, your visits may be associated with location-based information (i) you manually provide, (ii) derived from the IP address of your computer, (iii) where you have accessed our website from your mobile device, GPS information where that has been enabled on your device, or (iv) the proximity of your laptop computer, mobile wireless device, personal digital assistant, personal communication system, or other communications device (your "Personal Communication Device”) to the nearest radio tower or cell site. This information includes when your Personal Communication Device is activated as well as when and how you are using it. We may collect such data to verify the information you provide to us manually and to provide you with location based content. We may also associate it with your existing personal information solely for our internal use in order to improve your experience with us.
Please contact us via one of the following:
We will ask that you put your request for access in writing and provide us with proof of your identity. You may be charged an administration fee when we provide you with the requested information to cover our time and postage and handling or retrieval costs.
We will generally provide you with access to your personal information that we have about you, but sometimes that will not be possible, in which case we will give you a written notice explaining why. We will take reasonable steps to correct or update any personal information unless we disagree with your reasons. If we refuse to correct your personal information we will generally give you a written explanation why.
We will investigate any complaint, and notify you of our decision in relation to the complaint, as soon as practicable after it is received. If we are unable to satisfactorily resolve your concerns about our handling of your personal information, you can contact the Information Commissioner's Office (ICO) either through their website: http://ico.org.uk/ or through the ICO telephone helpline: 0303 123 1113.