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Customer FAQs

On this page you will find:

If an item is out of stock, is it gone forever?

No, it just means that we’ve temporarily sold out of that item, and we’ll have new stock available soon. You can contact our Customer Care team to find out when it will be available again.


I want to buy lots! 

That’s great. You can buy up to eight of any specific item per order online. If you’d like to place a larger order, please call Customer Care, so we can help you complete your order.


How do I apply an offer code?

Simply go to your Shopping Bag, click the plus (+) sign next to “Offer Codes” and enter your code in the box that appears. Once you click “Apply discount”, the offer will be applied to your order.

All offers are available for a limited time only and are subject to availability. Offers can’t be combined unless otherwise noted. And if you have any problems using an offer code, get in touch with our Customer Care team.

Please remember that it is one promo code per purchase {unless noted}.


Where can I get an offer code?

The best way to find out about our latest offers is by signing up for our emails and following us on Instagram and Facebook. These are the main ways we make offer codes available.


How can I pay?

We accept American Express, Discover, Mastercard or Visa cards.  We currently do not accept international credit cards outside of the United States.

You can also choose to pay with PayPal. When selecting this option at checkout, you’ll be sent to the PayPal site to complete your payment. Once you’ve done this, you’ll be sent back to our website to confirm your order and finalize payment.

You can also pay fully or partially with a valid online gift voucher.

Afterpay is now available on the US website.

Afterpay

Introducing Afterpay – Shop now. Pay later. Interest-free!*

Afterpay offers interest-free payment plans for your purchases online. Buy and receive what you want today and pay it off in four equal installments fortnightly. Find out more below...

Afterpay is now available on our Jurlique.com store in the US.

Afterpay is operated by Afterpay Holdings Limited, listed on the ASX.

To make a purchase using Afterpay you will need:

  • A debit or credit card
  • To be over 18 years of age (19 years old in the state of Alabama or if you are a ward of the state in Nebraska)
  • A resident of the United States and reside within one of the 50 states or the District of Columbia

To use the service:

  • Add items to your shopping bag (up to the value of $500 if you are using Afterpay for the first time or $800 if you are a returning Afterpay customer) and checkout as normal
  • Select Afterpay as your payment method – you will be redirected to Afterpay
  • Register or login to your Afterpay account and confirm payment

Important information:

  • Afterpay is an interest-free payment plan option
  • Transaction value limits apply to Afterpay purchases made at Jurlique’s online store; $500 for customers using Afterpay for the first time, and $800 for returning Afterpay customers. Some exclusions apply.
  • The funds for the first payment must be available on your nominated card at the time of checkout.
  • For first-time Afterpay customers online, or customers yet to complete a full payment cycle with using Afterpay, the first payment will be taken at the time of transaction with the remaining three payments deducted each fortnight over the remaining 6 weeks. For all future payments after the first completed purchase, the initial payment will be debited 14 days after the transaction, where the total transaction value is less than $500. If the purchase value is equal to or exceeds $500, the first instalment must be paid at the time of the transaction occurring.
  • If you wish to return or exchange your goods, please contact Customer Care team via email or phone and we will explain the process to you. If eligible for a refund, your initial payment will be returned in full and the remaining payments canceled at no charge.
  • When you link your Afterpay account to a debit or credit card, please be aware that standard fees and charges may be applicable. Please refer to your card issuer’s terms and conditions for full details.

* If a payment is due from you but not received by Afterpay in accordance with the payment schedule, a $10 late payment fee will be charged, with a further $7 late payment fee added seven days later if the payment remains unpaid.

For more information about Afterpay terms and conditions, visit the Afterpay website. For questions in relation to your payment please use the Afterpay Customer Contact Center.


I’m having trouble using the website

Please get in touch with us. We'll be happy to help you fix any problems, or take your order over the phone.

Still need help?

Contact Us on 1-800-854-1110 during 9am - 5pm PST or message us