Returns and Exchanges

• Can I return or exchange my order
• How do I return an order?
• When can I expect my refund or exchange?
• What if my order was wrong or the product is damaged?

Can I return or exchange my order?

As part of our commitment to customer service, Jurlique offers a fair return policy. If you are dissatisfied with any product purchased through our site that has been unopened or opened, you may return the item(s) for a refund within 45 days of receiving your purchase. If you have used more than 30% of the product, no refund can be given.

Purchases made on Jurlique.com cannot be returned to any other Jurlique stockists or spas.

Please be advised that a Return Authorization Number is required on all returns. Any returns sent to us without a Return Authorization Number cannot be accepted. Return acceptance is at the sole discretion of Jurlique.

If returning an item(s), you must include all parts, pieces and printed materials in order to be eligible for a refund. Also, to ensure that your returns are received by Jurlique, please make sure to add insurance to your packages through your preferred mail delivery service.

We do not process exchanges.

If you’re not happy with your order, please tell us – we’ll always try to help you if we can.

How do I return an order?

• Email or Contact Us online to request a Return Authorization Number. Please provide your order number and let us know the products you would like to return.
• Wait to receive Return Authorization Number and return instructions by email from our Customer Care team.
• Pack the item with your Return Authorization Number written clearly on the outside of the package and written on the original order invoice. Jurlique is not responsible for any return shipping costs.
• Once our warehouse confirms receipt of your return package, we will process a refund back to your original form of payment. This return process may take up to one full billing cycle to be reflected on your credit card.

Our Customer Care Team is available 9:00 am to 4:00 pm PST, Monday to Friday. Any enquiries sent on Saturday & Sunday will be responded to on the following business day.

When can I expect my refund or exchange?

All returns will be credited back to the original credit card used or your PayPal or Afterpay account within 21 business days of our warehouse receiving your return.

What if my order was wrong or the product is damaged?

Please contact us as soon as you can with your order number and details of the incorrect or damaged product.