As part of our commitment to customer service, Jurlique offers a fair return policy. If you are dissatisfied with any product purchased through our site that has been unopened or opened, you may return the item(s) for a refund within 45 days of receiving your purchase. If you have used more than 30% of the product, no refund can be given.
Purchases made on Jurlique.com cannot be returned to any other Jurlique stockists or spas.
Please be advised that a Return Authorization Number is required on all returns. Any returns sent to us without a Return Authorization Number cannot be accepted. Return acceptance is at the sole discretion of Jurlique.
If returning an item(s), you must include all parts, pieces and printed materials in order to be eligible for a refund. Also, to ensure that your returns are received by Jurlique, please make sure to add insurance to your packages through your preferred mail delivery service.
We do not process exchanges.
If you’re not happy with your order, please tell us – we’ll always try to help you if we can.
Our Customer Care Team is available 9:00 am to 4:00 pm PST, Monday to Friday. Any enquiries sent on Saturday & Sunday will be responded to on the following business day.
All returns will be credited back to the original credit card used or your PayPal or Afterpay account within 21 business days of our warehouse receiving your return.
Please contact us as soon as you can with your order number and details of the incorrect or damaged product.